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Corporate Profile

Corporate Name United Pacific Pet, LLC
Location 12060 Cabernet Drive, Fontana, CA 92337-7704
Type of Business Pet Products Distribution
Manufacturer of Bird and Small Animal Foods
Territory California
Corporate History Formed in December 1997 when the company was spun off from Kaytee Products. Successor corporation to feed manufacturing companies formed in 1918 and 1928.
Owners Maureen Costello
James Butler
Executives Maureen Costello, President
Jeff Vander Kooy, VP of Operations
Mike Chiaromonte, VP and President of Manufacturing Division
Sudha Prasad, Accounting Manager
Wendy Gourlay, Director of Marketing and Purchasing
Chris Anderson, Retail Field Sales Manager
Cynthia Roman, Inside Sales Supervisor
Kathi Weiner, Senior Account Manager - Pharmaceuticals
Number of Employees 92
9 full-time Field Sales Representatives
1 part-time Field Sales Support
10 full-time Inside Sales Representatives
Facilities 154,000 square-foot warehouse with rail, located in the major distribution hub of Southern California
Customers 1,500+ customers in a variety of channels including pet retailers, veterinarians, kennels and other pet professionals
Capabilities Electronic Data Interchange (EDI)
Private Label Bird Seed and Small Animal Food Manufacturing
Achievements Consistent AIB "Superior" ratings for Food Safety and Sanitation,
including 2 perfect AIB scores (1,000 points)

What Sets UPP Apart

UPP has a wide range of products including some of the fastest-growing niche segments.

Raw / frozen products

  • The Bear & The Rat
  • Bravo
  • My Perfect Pet
  • Nature’s Variety
  • Northwest Naturals
  • Nuggets
  • OC Raw Dog
  • Raw Bistro
  • CBD / Hemp products

  • Austin & Kat
  • Green Gorilla
  • Mary‘s Whole Pet
  • True Hemp
  • Zaca Pet
  • GMO-free products

  • Farmina
  • Modesto Milling
  • Tiki Dog & Tiki Cat
  • Tuffy’s
  • Wellness
  • Organic products

  • Castor & Pollux Organix
  • Modesto Milling
  • Natural Planet Organics
  • Nummy Tum Tum
  • Oxbow Bene Terra
  • Flea & Tick products

  • Bayer — the only authorized distributor for pet specialty retailers in Southern California, Nevada, Arizona, and Hawaii
  • Elanco: Capstar & Cheristin— the only authorized distributor for pet specialty retailers in California, Nevada, Arizona, and Hawaii
  • Wondercide
  • Advantages of Doing Business with UPP

    Independently owned and operated by experienced pet industry professionals

    Friendly drivers and customer service teams

    Location 15 minutes from 4 major freeways, rail, truck depots, and an airport

    AIB-certified warehouse and manufacturing plant

  • Consistent AIB Superior Ratings for Food Safety and Sanitation - 2 perfect AIB scores (1000 points)
  • Bird seed
  • Small animal food
  • Private label products for independent retail

  • Diets and foods for birds
  • Diets, hays and foods for small animals
  • Litters and beddings
  • Pet Carriers
  • Rawhide and bones
  • Shampoos
  • Proprietary Co-Op Advertising Program designed to bring new consumers into retail stores

  • Easy, affordable, effective
  • Variety of formats — glossy postcards, cover wraps, online
  • Targeted email campaigns
  • Demographic maps
  • Digital display ads
  • Promotional Programs

  • Monthly flyers
  • Weekly blitzes
  • Joint field promotions with major suppliers
  • ISOs
  • Customer Communications

  • Four-color monthly flyers
  • Four-color retail catalog
  • On-hold messaging
  • Invoice attachments
  • Website
  • iPad program for field reps
  • Constant Contact
  • Website with online ordering

    Hand-held bluetooth scanner system for taking orders in the field

    Inflatable dogs and fleas for use by retailers to drive traffic to stores

    Annual open house for retailers

    15 trucks and 12 trailers using Xeta truck tracking system which allows us to tell our customers exactly where the driver is on the route

    Assistance with site selection for new stores

    Distribution agreements with leading manufacturers

    Customer service — 9.5 Field Sales Representatives and 10 Inside Sales Representatives

    Trade show participation

  • SuperZoo
  • America’s Family Pet Expo (product delivery for vendor booths)
  • Retailers’ events
  • IBM I9 system

    Financially-oriented management

    Strong banking relationship

    Member of World Pet Association (WPA, formerly WWPIA) and Pet Industry Distributors Association (PIDA)

    Active involvement in local business organizations and universities

    UPP is a wholesale distributor to licensed retail pet stores in California, Nevada, Arizona, and Hawaii only. We do not sell to pet owners or to stores outside our service area.
    12060 Cabernet Drive, Fontana, CA 92337     Phone: (951) 360-8550     Fax: (951) 360-8540     Email: sales@uppet.com     Copyright ©2008-17 United Pacific Pet